BPO services are increasingly being outsourced from India. Companies globally are looking at India as a potential market with visibly higher preference driven by its unmatched superiority when measured across a range of parameters.
One of the fastest growing segments, Business Process Outsourcing or BPO has attracted youngsters in India to join the industry. With good knowledge and sharp minds, they work with a flexibility to serve their clients.
Companies globally are looking at India as a potential option for BPO outsourcing services. Indian companies are better focused on maintaining quality and performance standards. They have also attained the quality certificates for their services. Furthermore, they are promising a significant and continuous improvement in productivity. The number of correct transactions per hour, the speed of answering calls and satisfying queries is high. The availability of technically trained and skilled manpower in India is making companies across the world look at the country as a profitable base to shift their high-end support services.
The BPO services outsourced by Indian companies have evolved drastically over the years. Today, companies are offering a variety of outsourced BPO services ranging from customer care, transcription, billing services and database marketing, to web sales/marketing, accounting, tax processing, transaction document management, telesales/telemarketing, HR hiring and biotech research among others.
BPO services offerings create a telephonic customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.
Let us take a look at some of Customer Support Services
Service Support: Call center consultants answer the queries of the customers who call in to check on the order or status of a certain product, to check for information on products and services, to verify their account status, to check their reservation status or for other such services.
Technical Support Services: Customers call up to sort out various technical problems like the functioning of their computers, to understand how the dial up system works, problems with their software or hardware. BPO services in India are active round-the-clock and provide technical support and problem resolution to customers with problems pertaining to installation and product support, up & running support, troubleshooting and Usage support
Telemarketing Services: Outbound calls are made by BPO consultants to potential customers to sell wireless services maybe for a telecom provider, to retail households to sell leisure holidays, to existing customers to sell a new rate card for a mobile service provider or to sell credit or debit cards etc. These calls are made to generate interest to promote and cross sell to an existing customer base or to complete the sales process online.
Employee IT Help-desk Services: The call center consultants provide technical problem resolution and support for corporate employees regarding system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.
Insurance Processing Services: BPO consultants also provide insurance processing services with specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.
BPO companies in India have established the reputation worldwide to provide the most reliable and cost effective services. . With a strong education background, India has quality manpower in abundance and has gained mastery to work at international standards.
Source : Articlebase.com
